Georgina Dress

All orders will have same-day processing and will be shipped out 1-2 business days after they have been placed! Orders placed during the weekend will be shipped out the next business day (Mon-Fri). Free Shipping Wordwide

If you're not satisfied with your purchase, you may request a return within 7 days of receipt. Follow the steps below to initiate the process.

Policy:

• All items are eligible for return or exchange within 7 days of receipt, provided they are in original condition with tags, invoices, and packaging intact (except in cases of damage or flaws).
• Customers are responsible for return shipping costs, except in cases of quality issues. No additional service charges apply.
• Items marked as [SALE] are not eligible for return or exchange.
• We do not process direct exchanges; please request a return and place a new order for the desired item(s).
• Customers are responsible for any customs duties and fees incurred, except for returns due to quality issues or our fault.

Process:

For US Orders:

1. To initiate a return, submit a return request on our website.
2. Log in to your account, enter the six-digit verification code sent to your email, and select the order/items you wish to return.
3. Choose a return reason, add a note, and click "Request return."
4. If approved, you will receive an email with return instructions and a shipping label (valid for 7 days). Attach the label and return the package within 3 days.
5. A $30 shipping fee per item will be deducted from your refund.

You may use your own shipping carrier. Email us at info.info@songmont-official.co with your order and tracking numbers. We are not liable for lost, stolen, or mishandled packages.

For International Orders:

• Use your preferred shipping carrier to return your order at your cost. We are not responsible for lost or mishandled packages.
• Submit a return request online. After approval, email your tracking number and carrier details to info.info@songmont-official.co.
• Returns that do not meet our requirements may be refused.

Refunds:
Once the return is received and inspected, refunds will be processed to the original payment method within 14 days. You will receive an email confirmation once this is done.

For more details, contact us at info.info@songmont-official.co.